DSV streamlined fault reporting and improved response speed with Cloud Forms

At the transport and logistics company DSV, dozens of reports are processed every day—submitted by employees and office staff from their phones or computers. These reports concern faults in vehicles and terminal equipment, issues in building systems, and disruptions in bridges and loading doors. When reporting spans such a wide range of areas, information must move quickly, accurately, and directly to the right responsible parties.

Implementing Cloud Forms provided DSV with a solution that supports smooth daily operations and fast response times.

Starting point: reporting slowed response times and increased uncertainty

Previously, reports could pass through several intermediaries before reaching the right people. This slowed down the start of maintenance work and increased the risk that critical information would not always reach everyone involved.

Key challenges included:

● Indirect and fragmented information flow
● Delays in initiating maintenance actions
● Limited real-time visibility for operations management
● Lack of an overall view of recurring issues

DSV needed a solution that would route information automatically and enable faster, more reliable reactions.

Solution: Cloud Forms as part of daily reporting

Cloud Forms was implemented as a centralized reporting solution. Every notification is now automatically routed to the correct person or subcontractor responsible for servicing the specific equipment or property. At the same time, information about the impact of the fault is delivered directly to operations management, since disruptions often affect planning and schedules.

The process runs without delays, allowing corrective actions to begin quickly.

User experience: easy reporting and active participation

For DSV, Cloud Forms is more than just a reporting system—it has become an integral part of daily work and continuous operational improvement. The system enables employees to easily and actively report issues they observe in their working environment.

This has led to:

● Increased operational transparency
● Improved workplace safety
● Greater employee involvement in improving daily workflows

Concrete benefits: preventing faults and minimizing disruptions

The system reduces the risk of minor faults developing into production-disrupting problems. When information flows quickly and reports accumulate in a unified reporting view, management can assess the situation as a whole.

Cloud Forms enables DSV to:

● Identify recurring issues
● Anticipate future maintenance needs
● Respond faster to production-critical disruptions

Overall experience: clearer processes and improved peace of mind

With Cloud Forms, DSV’s processes have become clearer and faster. Reporting now works seamlessly, maintenance responds on time, and the entire organization benefits from improved peace of mind—because production-critical disruptions can be brought under control before they escalate into bigger issues.