Anjalankosken Terästyö Oy: QR codes introduced a new way to report issues and share information

Anjalankosken Terästyö Oy has supplied and serviced loading bridges, loading equipment and areas, as well as various industrial doors for over 20 years to meet industrial needs. In maintenance and service operations, fast response times, safety, and reliable information flow are essential for delivering high-quality service.

Since 2019, the company has utilized Cloud Assets QR-code labels attached to all delivered products. The goal was to improve information flow, simplify fault reporting, and ensure that service requests are directed immediately to the correct party without delays.

Starting point: a need for faster information flow and easier fault reporting

In maintenance operations, a common challenge is that fault reports do not always reach the correct service point quickly enough. Information may pass through several intermediaries, slowing down response times and increasing the risk of errors.

Anjalankosken Terästyö was looking for a solution that would:

● enable fault reporting directly on-site
● automatically route service requests to the correct service provider
● provide up-to-date equipment information for different user groups
● store all service and maintenance data in one centralized system

Solution: integrating QR codes with Cloud Assets

The chosen solution was Cloud Assets QR-code labels. With QR codes, any user—such as an employee, service technician, or driver—can report a fault directly on-site by scanning the label with a mobile phone. The information is instantly delivered to the correct service point without manual handling.

QR codes can contain a wide range of useful information, including:

● technical product details
● documents and instructions
● usage and maintenance videos
● safety guidelines and other digital materials

Content visibility can be controlled based on access rights, ensuring that public users see only essential information while authorized users gain access to a more comprehensive dataset.

Fault and damage reports sent directly to the right place

Anjalankosken Terästyö has linked a fault and damage reporting form to each QR code. Once the form is completed, Cloud Forms automatically sends the service request to the correct service location.

Each QR code has a unique identifier, ensuring that a fault reported for a bridge in Rovaniemi never ends up on the Vantaa service team’s task list. When requests are routed correctly from the start, issue resolution becomes significantly faster.

Service reports stored and accessible to all stakeholders

Maintenance and installation work is documented using Cloud Forms directly via a mobile application. Service technicians complete reports on-site, and the information is automatically delivered to the customer and billing, ensuring clear and real-time communication.

All completed actions are also saved in the product’s digital service history in Cloud Assets. Customers, manufacturers, and service providers can always see what has been done and when—without manual archiving or the risk of lost paper documents.

Overall impact: modern and reliable lifecycle management

By combining QR codes with Cloud software, Anjalankosken Terästyö has established a modern, easy, and highly reliable way to maintain equipment and ensure safe operation. Information flows directly to the right parties, faults are resolved quickly, and each product’s full lifecycle is securely stored in one place.

Customers benefit from smoother and more transparent service, while Anjalankosken Terästyö can deliver even higher-quality maintenance and long-term value.